Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Purple Pansy - 1 Shire Lane, Chorleywood, Hertfordshire, WD3 5NQ

Tel: 0333 444 0012.

Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any products that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept any debit of credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, Maestro. 

Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

No timed deliveries - 

Please telephone if you have an emergency order.


Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. You Must make any complaint within 1 working day of the delivery of your product. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

 

          
 

                    ©.   Copyright - All Rights Reserved.
                 Purple Pansy  - Tel: 0333 444 0012